Personal Information

We collect information you provide directly when engaging with our services, including your name, email address, phone number, business details, and educational background. This information helps us tailor our business diversification programs to your specific needs.

Business Information

When you participate in our programs or consultations, we may collect details about your current business operations, revenue streams, industry experience, and strategic goals. This information is essential for developing personalized diversification strategies.

Technical Information

Our website automatically collects certain technical data including IP addresses, browser types, device information, and usage patterns. We use this information to improve our website performance and user experience.

Your information serves several important purposes in delivering our business diversification services:

• Providing personalized business consulting and educational content
• Communicating about program updates, new resources, and relevant business opportunities
• Analyzing market trends to improve our diversification strategies
• Conducting research to enhance our educational materials and methodologies
• Complying with Australian business regulations and legal requirements

Educational Content Delivery

We use your contact information to share relevant educational materials, case studies, and market insights that support your business diversification journey. You can opt out of these communications at any time.

Service Improvement

Aggregated and anonymized data helps us understand which resources are most valuable to our clients, allowing us to continuously improve our offerings and develop new educational content.

Third-Party Service Providers

We work with carefully selected partners who assist in delivering our services, including educational technology platforms, communication tools, and business analysis software. These partners are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes compliance with Australian Privacy Principles and relevant business regulations.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, always subject to the same privacy protections outlined in this policy.

Security Measures

We implement comprehensive security measures including encrypted data transmission, secure server hosting, access controls, and regular security audits. Our systems are designed to protect against unauthorized access, data breaches, and cyber threats.

Employee Access

Only authorized team members who need access to perform their duties can view your personal information. All staff receive regular privacy training and sign confidentiality agreements.

Data Storage

Your information is stored on secure servers located in Australia and other jurisdictions with adequate privacy protections. We use industry-standard encryption and backup procedures to ensure data integrity and availability.

Access and Correction

You have the right to access your personal information and request corrections if any details are inaccurate or incomplete. We'll respond to such requests within 30 days and provide information in an accessible format.

Data Portability

You can request a copy of your personal information in a structured, machine-readable format. This allows you to transfer your data to other service providers if desired.

Marketing Communications

You can unsubscribe from marketing emails at any time using the unsubscribe link in our communications or by contacting us directly. This won't affect transactional communications related to our services.

Account Deletion

You may request deletion of your account and associated personal information. We'll process such requests within 60 days, though some information may be retained for legal or business purposes as outlined in our retention policy.

Retention Periods

We retain personal information for as long as necessary to provide our services and fulfill legal obligations. Educational progress data is kept for seven years to support ongoing learning and certification requirements. Marketing data is retained until you opt out or request deletion.

International Data Transfers

Some of our service providers and partners operate outside Australia. When transferring data internationally, we ensure adequate privacy protections through standard contractual clauses, adequacy decisions, or other approved mechanisms under Australian privacy law.

Backup and Recovery

We maintain secure backups of your information to ensure business continuity and data recovery. Backup data is subject to the same security and privacy protections as active data.

Essential Cookies

Our website uses essential cookies to provide basic functionality, maintain security, and remember your preferences during your session. These cookies are necessary for the website to function properly.

Analytics and Performance

We use analytics tools to understand how visitors interact with our website and educational resources. This helps us identify popular content, optimize user experience, and develop more effective learning materials.

Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your ability to access some features of our educational platform.

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes, we'll notify active users via email and post the updated policy on our website.

Minor updates, such as clarifications or additional examples, may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

The effective date at the top of this policy indicates when the current version was last updated. Previous versions are available upon request for your reference.